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Upgrade issues 3.4 to 3.6
General issues
28.06.2010 20:39:18
gwliles
Posts: 5
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I am attempting to install TekRADIUS 3.6 on Windows Server 2003 which has previously run TekRADIUS 3.4. I attempted to unstall 3.4 but had a failed unistall so I removed TekRadius files and registry commands from the server manually. Now when I attempt to install 3.6 I get the error message "The older version of TekRADIUS connot be removed." What do I need to do to successfully load 3.6?
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29.06.2010 15:40:42
Admin
Administrator
Posts: 1684
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Hi,
Please uninstall TekRADIUS service manually as instructed below;
C:\Program Files\TekRADIUS>C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\InstallUtil.exe /u TekRADIUS.exe
Best regards,
Yasin KAPLAN
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01.07.2010 20:28:37
gwliles
Posts: 5
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Thank you for your prompt response. I have been successful in executing installutil to unistall the 3.4 service but still get an error "The older version of TekRADIUS cannot be removed" when running setup for 3.6.
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02.07.2010 09:29:44
Admin
Administrator
Posts: 1684
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Do you see TekRADIUS icon when you run Add / Remove Programs applet from Control Panel?
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02.07.2010 20:03:43
gwliles
Posts: 5
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No. The icon is not present in the add/remove list.
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05.07.2010 14:29:03
Admin
Administrator
Posts: 1684
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OK, I recommend you make a registry scan for "TekRADIUS" keyword and clear found key and values.
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14.07.2010 01:44:06
gwliles
Posts: 5
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I have carfully scanned the registry and removed all instances that refer to TekRADIUS and have successfully run the installutil /u command but continue to get the error message "The older version of TekRADIUS connot be removed." What else can I do?
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14.07.2010 12:57:26
Admin
Administrator
Posts: 1684
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Hi,
Try Windows Installer CleanUp Utility 2.5.0.1;
http://www.softpedia.com/get/Security/Secure-cleaning/Windows-Installer-CleanUp-Utility.shtml
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14.07.2010 20:11:43
gwliles
Posts: 5
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Thanks for the prompt response. I have run the clean-up utility but continue to get the same error message.
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